Karela Fry

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Would this be called insourcing?

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ET reports what is probably the first case of call-center jobs flowing back to the UK:

A British company is bringing back its outsourced work to the UK after it realised that outsourcing it to India is no longer cheaper than doing the same work here.

Many British companies outsourced work to India where costs were low.

But in recent years, increasing prices in India have made it a less attractive option than retaining the work in the UK, reports say.

New Call Telecom, which competes with BT and Sky to offer home telephone services, broadband and low-cost international calls, is opening a call centre in Lancashire after being attracted by low commercial rents and cheap labour costs, according to a report in the Daily Mail.

He added that using British staff will also cut costs in the average amount of time taken to deal with customer inquiries.

Eastwood said: “The average handling time in the UK is three minutes. But if you go out to India, you need to add another minute unless it’s a very efficient operation, so that means we can actually reduce the headcount with the saving”.

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Written by Arhopala Bazaloides

July 4, 2011 at 7:25 pm

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