Thank you, US transportation department
Ailing Air India has been slapped a fine of USD 80,000 by US authorities for failing to post customer service and tarmac delay contingency plans on its website and adequately inform passengers about its optional fees.
This is the first penalty assessed for a violation of the US Transportation Department’s new airline consumer rules that took effect last August.
“Our new airline consumer rules help ensure that passengers are fully informed about airline services and fees and what to expect if their flight is delayed on the tarmac,” US Transportation Secretary Ray LaHood said yesterday.
From August 2011, foreign carriers operating to the US with at least one aircraft of 30 or more seats have been required to adopt contingency plans for lengthy tarmac delays as well as customer service plans, and to post these plans on their websites. US carriers have been covered by this requirement since April 2010, the Department of Transportation said in a statement.
This will not force Air India to give good service to you and me, but at least we have this moment of schadenfreude.